Terms & Conditions

Please read these Terms carefully before using the Platform. By accessing, registering for, or using the Platform, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not access or use the Platform.

1. Definitions

For the purposes of these Terms:

“Company”, “Krakens”, “we”, “our”, or “us” means Zevaras Private Limited (CIN: U62099TN2024PTC187975), a company incorporated under the laws of India, having its registered office at 12H, Ramaniyam Pushkar Phase 2 / Block 2, Kalaignar Karunanidhi Salai, Sholinganallur, Chennai, Tamil Nadu — 600119.
“User”, “you”, or “your” means any person accessing or using the Platform.
“Specialist” means an independent third-party individual or entity registered on the Platform to provide document assistance services.
“Services” means the technology-enabled services provided by Krakens to facilitate connections between Users and Specialists, and these services include (a) connecting Users with verified independent document specialists who assist with applications, updates, corrections, and registrations relating to government-issued documents and citizen services in India; (b) connecting Users with specialists who provide legal services including but not limited to sending legal notice to any third party, property due diligence, and reply to notices issued by statutory bodies.
“Government Authority” means any central, state, local, municipal, statutory, or regulatory authority.
“Content” means all information, documents, text, photographs, images, data, files, communications, and materials uploaded, transmitted, or submitted through the Platform.

2. About the Platform

2.1 Krakens is solely a technology platform that facilitates connections between Users seeking assistance with government document applications and independent Specialists offering such assistance. Krakens also facilitates connections between Users and Legal Specialists for providing a wide variety of legal services including but not limited to giving legal opinions, sending legal notices to third parties, and assistance in drafting replies to notices issued by various statutory bodies.

2.2 Krakens, by itself, does not provide government services, legal services, consultancy services, documentation services, notarization services, representation services, or application processing services.

2.3 Krakens is not a government agency and is not affiliated with, endorsed by, sponsored by, or associated with any Government Authority.

2.4 Unless expressly stated otherwise, Krakens does not undertake the preparation, filing, submission, verification, processing, or follow-up of any application before a Government Authority. All such services are performed exclusively by the relevant Specialist engaged by the User.

2.5 Specialists are independent persons and are not employees, agents, representatives, partners, joint venturers, franchisees, or subcontractors of Krakens.

2.6 Krakens does not supervise, control, direct, or assume responsibility for the conduct, advice, actions, omissions, communications, or services of Specialists.

3. Eligibility

You represent and warrant that:

You are at least eighteen (18) years of age and competent to contract under applicable law.
You possess the legal authority to provide information and documents relating to yourself or any person you represent.
All information provided by you is accurate, current, complete, and lawful.
You shall use the Platform solely for lawful purposes.

4. Obligations of Users

4.1 You may be required to create an account to access certain features.

4.2 You are solely responsible for maintaining the confidentiality of your login credentials.

4.3 You are responsible for all activities conducted through your account.

4.4 Krakens reserves the right to suspend, restrict, or terminate accounts at its sole discretion without prior notice.

4.5 You agree that you shall not:

Submit false, inaccurate, fraudulent, misleading, or outdated information.
Upload forged, altered, stolen, or unauthorized documents.
Impersonate another individual or entity.
Misuse another person’s identity credentials.
Use the Platform for unlawful purposes.
Attempt to circumvent Platform security measures.
Interfere with Platform operations.
Contact Specialists outside the Platform to avoid service fees.
Use automated tools, bots, or scraping technologies.
Upload viruses, malware, or malicious code.

4.6 You remain solely responsible for all information and documents submitted through the Platform.

5. Specialist Verification

5.1 Krakens may conduct identity verification, background checks, credential reviews, or other due diligence measures regarding Specialists.

5.2 Such verification does not constitute certification, endorsement, guarantee, warranty, or assurance of competence, reliability, integrity, qualifications, or suitability.

5.3 Users acknowledge that Krakens is not responsible for any omission and commission of the Specialist and Krakens shall not be vicariously liable for any such omissions and commissions.

5.4 Krakens does not guarantee the quality, accuracy, legality, timeliness, or success of any services provided by Specialists.

6. Confidentiality of Documents and Data Submission

6.1 Users may upload sensitive personal information and documents through the Platform.

6.2 Users represent and warrant that they have the legal right and authority to upload and share such documents.

6.3 Users grant Krakens a limited, non-exclusive, revocable right to use such documents solely for operating the Platform and for facilitating the Users to get the services that they require on the Platform.

6.4 Krakens does not verify the authenticity, completeness, legality, or accuracy of documents submitted by Users.

6.5 Users acknowledge that submission of incorrect, incomplete, inaccurate, or fraudulent information may result in rejection, delay, penalties, legal action, or other adverse consequences imposed by Government Authorities.

6.6 Users shall remain solely responsible for reviewing all applications and submissions before final filing.

7. Payments

7.1 Krakens may facilitate payments between Users and Specialists through third-party payment providers.

7.2 Krakens acts solely as a limited payment collection agent for Specialists.

7.3 Krakens does not guarantee payment processing services and is not responsible for payment failures, delays, reversals, banking errors, or unauthorized transactions.

7.4 Applicable service charges to be paid to the Specialist, platform fees, taxes, convenience fees, and payment processing charges to be paid to Krakens shall be displayed prior to payment.

7.5 Users authorize Krakens to collect and remit payments as required to facilitate transactions.

8. Refunds

8.1 Platform fees are non-refundable except where expressly stated.

8.2 Refund eligibility for Specialist services shall be determined in accordance with the applicable refund policy.

8.3 No refund shall be issued for:

Rejection by any Government Authority.
Delays caused by Government Authorities.
Delays caused by a Specialist in providing the required service.
Incorrect information provided by Users.
User failure to provide required documents.
Changes in laws, regulations, policies, or government procedures.
User dissatisfaction arising from circumstances beyond Krakens’ control.

8.4 Krakens reserves sole discretion regarding refund disputes.

9. Liability of Krakens

9.1 Krakens does not guarantee:

Approval of applications.
Issuance of government documents.
Processing timelines.
Accuracy of government records.
Availability of government portals.
Success of any application.
Error-free services from Specialists.

Government Authorities retain exclusive discretion regarding all applications and approvals.

9.2 To the fullest extent permitted by law, Krakens, its affiliates, shareholders, directors, officers, employees, contractors, licensors, technology providers, and developers shall not be liable for any direct, indirect, incidental, consequential, punitive, exemplary, special, or economic damages arising from or related to:

Services provided by Specialists.
User reliance on information received through the Platform.
Government actions or decisions.
Rejected applications.
Delayed applications.
Loss of documents.
Unauthorized access.
Data breaches caused by third parties.
Identity theft.
Technical failures.
Payment disputes.
Loss of profits, goodwill, revenue, business opportunities, or data.

9.3 In all circumstances, Krakens’ aggregate liability shall not exceed the amount of platform fees paid by the User to Krakens.

10. Disclaimers

To the maximum extent permitted by law:

Krakens disclaims all express and implied warranties.
Krakens does not warrant uninterrupted, secure, or error-free operation.
Krakens does not warrant the accuracy or reliability of any information provided by Specialists.
Krakens does not warrant that uploaded documents will be accepted by any Government Authority.

11. Developer Protection

The Platform may be developed, maintained, hosted, or supported by independent software developers, cloud service providers, and third-party technology vendors.

Under no circumstances shall any developer, technology partner, hosting provider, software vendor, or infrastructure provider be liable for any claims, losses, damages, costs, or liabilities arising from:

User-generated content.
Specialist conduct.
Government decisions.
Platform downtime.
Cybersecurity incidents.
Data loss.
Service interruptions.
Third-party integrations.
Payment failures.

No User shall bring any claim directly against any developer, technology partner, software provider, or hosting provider.

12. Indemnification

You agree to defend, indemnify, and hold harmless Krakens, its affiliates, directors, officers, employees, agents, developers, licensors, technology partners, and service providers from any claims, losses, liabilities, damages, penalties, costs, expenses, or legal fees arising from:

Your use of the Platform.
Your submission of confidential documents or information in the course of use of the Platform.
Your violation of these Terms.
Your violation of applicable law.
Your submission of false information.
Your infringement of third-party rights.
Your disputes with Specialists.
Your unauthorized use of another person’s information.

13. Intellectual Property

All Platform content, trademarks, software, source code, designs, interfaces, logos, text, graphics, and intellectual property rights are owned by or licensed to Krakens.

Users shall not copy, modify, reverse engineer, distribute, reproduce, scrape, or exploit any portion of the Platform without prior written consent.

14. Privacy

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference.

You acknowledge that processing government-related applications may require the collection and processing of sensitive personal information.

15. Third-Party Services

The Platform may integrate with third-party services, including payment gateways, identity verification providers, cloud hosting providers, communication services, analytics providers, and government portals.

Krakens is not responsible for the availability, security, content, functionality, or actions of such third parties.

16. Electronic Communications

You consent to receive communications electronically, including notifications, emails, text messages, calls, and in-app communications at any time during the day.

17. Suspension and Termination

Krakens may suspend, restrict, or terminate access to the Platform at any time and without notice for any reason, including suspected fraud, misuse, legal compliance requirements, or violations of these Terms.

18. Force Majeure

Krakens shall not be liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, government actions, changes in law, strikes, pandemics, internet failures, cyberattacks, or service interruptions.

19. Dispute Resolution

Any dispute arising from these Terms shall first be addressed through good-faith negotiations.

If unresolved within thirty (30) days, disputes shall be referred to binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be Chennai, Tamil Nadu, India.
The arbitration shall be conducted by a sole arbitrator.
The language of arbitration shall be English.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to the arbitration clause above, the courts located in Chennai, Tamil Nadu shall have exclusive jurisdiction.

21. Changes to These Terms

Krakens may modify these Terms at any time without prior notice.

Continued use of the Platform after such modifications constitutes acceptance of the revised Terms.

Users agree to periodically check the Terms and Conditions of the Platform to keep themselves updated.

22. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Cookie Policy, and any other policies published on the Platform, constitute the entire agreement between you and Krakens.

24. Contact Details

For questions regarding these Terms, please contact:

Zevaras Private Limited
CIN: U62099TN2024PTC187975
GSTIN: 33AACCZ8561A1ZG
Email: support@krakens.in
Registered Address: 12H, Ramaniyam Pushkar Phase 2 / Block 2, Kalaignar Karunanidhi Salai, Sholinganallur, Chennai, Tamil Nadu — 600119

Last updated: September 2026 · Questions? Contact us